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    Sheraton Panama City Beach Golf & Spa Resort

    Posted on: June 22, 2021

    JOB OVERVIEW: Manage, coordinate, and execute group events as assigned. Monitor all contractual agreements pertaining to guest room blocks, meeting space, food and beverage and special concessions.

    REPORTS TO: Director of Sales & Marketing
    Manage, coordinate, and execute group events as assigned. Monitor all contractual agreements pertaining to guest room blocks, meeting space, food and beverage and special concessions. Effectively communicate to all hotel departments the information necessary to successfully execute the group’s needs while maintaining a good client relationship. Oversee client functions to ensure customer satisfaction.
    Become an extension of the client by disseminating all group requirements to the respective departments in the hotel. Ensure the timely distribution of all communication to the appropriate departments and be the on-site contact for the client during their event/s.

    Produce communication documents of all group assignments/activities/expectations and maintain detailed files, records and trace systems. Verify all space requirements and meeting room set-ups with client and ensure that event space needed is properly maintained and in good condition.

    Make sure that all special arrangements, food and beverage needs and requests are set up and that all event agreements are signed by authorized representatives. Determine revisions in agendas, reconfirm space blocked in computer system and release any space no longer required.

    Finalize the program/agenda with client and check all scheduled functions one hour prior to the starting time. Achieve and/or exceed budgeted sales and operate within budgeted guidelines by maintaining effective controls.

    In addition, review function sheets and work with the appropriate departments to assure quality and satisfaction. Additional responsibilities will require maintaining positive guest and employee relations. Ensures prompt, courteous and proper service.
    Perform administrative duties relevant to account responsibilities in compliance with corporate guidelines. Document and organize detailed requirements of each function. Coordinate activities of various departments to service accounts, such as directing room service in the creation and delivery of guest amenities.

    Ability to produce creative custom menus based on the client’s needs and wishes.
    Establish rapport with and entertain meeting planners while promoting hotel facilities and services. Conduct walking site tours throughout property.
    Advise ability to accommodate client demands including phone requirements, fit of available space and materials such as booths. Assist in promoting resort, developing leads and securing rebookings.

    Plan and conduct pre and post convention meetings with clients and respective departments.
    Document tracking of group activity. Access and input data into a computer system to generate account history reports.
    Communicate both verbally and in writing to provide clear direction to staff.
    Comply with attendance rules and be available to work on a regular basis.
    Perform other job related duties as assigned.
    Requires progressive experience in conference services and at least 2 years in hotel conference services management role with similar sized property. Prefer full service resort experience.

    Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Knowledge of lighting and sound equipment and usage. Ability to utilize a moderately complex computer system. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Able to lift, grasp, carry and/or push up to 50 pounds. Ability to work flexible schedule to include work weeks over 45 hours per week, nights, weekends and holidays, as well as being able to work shift standing on feet and walking throughout hotel or sitting for long periods of time.

    Panama City Beach Chamber of Commerce, 309 Richard Jackson Blvd #101, Panama City Beach, FL 32407
    Phone (850) 235-1159 - Fax (850) 235-2301 - [email protected]

    Serving the areas of Panama City Beach, Panama City, 30-A, Carillon Beach, Destin and Lynn Haven, Florida

    CYber SYtes, Inc.