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    Strategic Business Systems, Inc (SBS)

    Posted on: December 12, 2017

    Strategic Business Systems, Inc. (SBS) is hiring Data Protection Technician “Trainees” for our Panama City Beach, FL Managed Services Operations Center (MSOC). SBS is a National Information Technology Services company that provides infrastructure design, integration, and operation services.

    Candidate Profile and Job Description:
    Excellent verbal and written communication skills
    Results-oriented self-starter with a positive outlook and a clear focus on team success
    Ability to prioritize and balance multiple tasks
    Proficient using Microsoft Outlook, Excel, Word and PowerPoint.
    Must be willing to work 12-hour shifts, either day shift or night shift [2-2-3-2-2-3 (14 day) schedule]
    Military service a plus

    • Monitor ongoing data protection of customer environments

    • Work to ensure the highest level of customer service meeting all SLAs

    • Respond to and complete customer restores and other requests expediently

    • Troubleshoot errors, open and track support cases

    • Understand all escalation procedures

    • Escalate issues/errors when appropriate

    • Assist in ensuring all “Run Book” and other documentation is kept up to date for each customer

    • Create Knowledge Base (KB) articles or stubs as necessary for all errors encountered

    • Participate in weekly and monthly “Governance” or “Team” calls as required

    • Participate actively in team training sessions

    • Ensure checklists are accurately completed and a shift turn-over briefing is delivered

    • Provide thought leadership regarding process improvement

    • Review automated reports to ensure data validity

    • Complete all reporting as assigned

    • Collaborate with FUSION Team to ensure Security Compliance is continuously maintained

    • Engage and assist customers to reach decisive & consistently satisfactory outcomes via phone, email, and remote session

    • Follow up with team on any open customer action items

    • Provide training and / or mentoring of less experienced team members • Build and maintain relationships with customers

    • Maintain professional communications at all times

    Trainees’ are offered a generous benefits package including medical, dental and vision benefits, Paid Time Off (PTO), a retirement plan, mentorship and career path development, as well as team building events. To Apply visit our website at: or send your resume to: [email protected]

    Panama City Beach Chamber of Commerce, 309 Richard Jackson Blvd #101, Panama City Beach, FL 32407
    Phone (850) 235-1159 - Fax (850) 235-2301 - [email protected]

    Serving the areas of Panama City Beach, Panama City, 30-A, Carillon Beach, Destin and Lynn Haven, Florida

    CYber SYtes, Inc.